Rubbish Collection Pimlico Privacy Policy

This Privacy Policy explains how Rubbish Collection Pimlico collects, uses, stores, and shares personal data relating to our customers in Pimlico. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Collection Pimlico customers in our service area, including individuals and businesses who contact us, request a quote, book a service, or otherwise interact with us.

By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it regularly, as we may update it from time to time to reflect changes in the law or in how we operate.

Who We Are And How To Contact Us

Rubbish Collection Pimlico is a waste and rubbish collection service operating in the Pimlico area. For the purposes of data protection law, we are the data controller of the personal data described in this Privacy Policy, which means we decide how and why your personal data is used.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details provided on our main customer communication channels for Rubbish Collection Pimlico.

Personal Data We Collect

We collect and process different types of personal data about our customers and prospective customers in the Pimlico area. The type of data we collect depends on how you interact with us and which services you use. The personal data we may collect includes:

Contact details such as your full name, address, service address, billing address, email address, and telephone numbers.

Service information such as details of your rubbish collection requirements, type and approximate volume of waste, access details for your property, and preferred dates and times for collection.

Account and communication information such as customer reference numbers, records of quotes, bookings, invoices, and payment history, as well as correspondence you send to us by phone, email, or other channels.

Payment details such as limited payment information needed to process your payment. Where you pay by card or online payment method, payments are processed through third party payment processors and we do not store your full card details.

Technical and usage information such as the date and time of your enquiries, how you use our services, and any relevant information provided through online forms or communication tools.

In some cases, we may also collect information about special instructions for rubbish collection that could incidentally reveal sensitive information about health or personal circumstances. We will only process such information where you choose to provide it and where it is necessary for the service.

How We Collect Your Data

We collect personal data directly from you when you contact Rubbish Collection Pimlico by phone, email, online forms, or other communication channels, request a quote, book a service, or pay for a service. We may also collect personal data indirectly when another person books a service on your behalf, such as a landlord, letting agent, business, or family member, or when a data processor acts on our instructions to facilitate bookings or payments.

Lawful Basis For Processing

We only process personal data where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract: We process personal data to enter into and perform a contract with you, such as to provide rubbish collection services, send quotes, manage bookings, issue invoices, and handle customer service matters.

Legal obligation: We process certain personal data to comply with legal and regulatory obligations, for example for accounting, tax records, and compliance with waste management regulations.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, responding to enquiries, preventing fraud, and maintaining accurate business records.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using our usual contact details.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage rubbish collection services in Pimlico, including arranging and carrying out collections, confirming bookings, and dealing with access to your property.

To respond to your enquiries and requests, including providing quotes, answering questions about our services, and resolving complaints or issues.

To process payments, issue invoices, and maintain accurate financial and business records.

To manage our relationship with you as a customer, including sending service related information, updates to this Privacy Policy, or information about changes to our services.

To improve and develop our services, including analysing how customers use our services in order to make them more efficient and reliable.

To comply with legal, regulatory, and law enforcement requirements, including record keeping and cooperating with authorities where required by law.

Data Sharing And Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with data protection laws.

Typical data processors we may use include payment processing providers, IT and hosting providers that support our systems and data storage, communication service providers that enable us to send emails or other messages, and professional advisers such as accountants where necessary for our business operations.

We may also share your personal data with third parties acting as independent data controllers in specific circumstances, for example where we are legally required to do so by law enforcement or regulatory authorities, where we transfer our business or assets to another owner, or where a landlord, letting agent, or business client needs information directly related to services provided at their property.

We do not sell your personal data. We also do not transfer your personal data outside the United Kingdom or the European Economic Area unless appropriate safeguards are in place in accordance with data protection law.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services to you, to meet any legal, accounting, or reporting requirements, and to resolve disputes.

In general, we retain customer and service records for a period that reflects applicable legal limitation periods and our operational needs. For example, basic contract and invoice information is usually kept for at least six years after the end of the relevant financial year for tax and accounting purposes. After the relevant retention periods have expired, we will securely delete or anonymise your personal data so that it can no longer be linked to you.

Your Data Protection Rights

As a customer of Rubbish Collection Pimlico in our service area, you have a number of rights in relation to your personal data under data protection law. These rights include:

The right of access: You can request confirmation that we are processing your personal data and obtain a copy of that data, along with certain information about how we use it.

The right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent and no other lawful basis applies.

The right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations, for example while we are investigating a concern you have raised about its accuracy or our use of it.

The right to object: You can object to our processing of your personal data where we are relying on legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds which override your interests or where processing is required for legal claims.

The right to data portability: In certain circumstances, you may request to receive personal data that you have provided to us in a structured, commonly used, and machine readable format and to have it transmitted to another organisation where technically feasible.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

How To Exercise Your Rights Or Make A Complaint

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how Rubbish Collection Pimlico handles your personal data, please contact us using our usual customer contact details. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within the time limits set by data protection law.

You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioners Office, if you are unhappy with how we handle your personal data. We would, however, appreciate the chance to deal with your concerns first, so we encourage you to contact us before approaching the Information Commissioners Office.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we process personal data. When we make changes, we will revise the date of the latest version and, where appropriate, inform you through our usual communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data as a customer of Rubbish Collection Pimlico in the Pimlico area.